26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17952 Someone from NSW thinks vodafone is Dreadful customer 'service' team!!!! at 14 May 2011 10:42:10 AM
I am too furious to waste too much time making my blood boil reiterating all the problems I have had of late with Vodafone, however, a few are as follows:
- Not receiving texts from any network including vodafone for almost 2 months, despite constant calls being made the vodafone. The promised follow up NEVER happened and the I.T. department, if told about the problem as promised, too 2 MONTHS to fix the problem. The ONLY COMPENSATION I RECEIVED WAS ABOUT $50 CREDIT TO MY MOBILE. This is prepay so seriously what is $50 worth to them!?@?
- This was fixed and then a wk later occured again for another month!!!!
- The customer 'service' team in India are HOPELESS!@!!! They NEVER admit that Vodafone may be experiencing difficulties.... they just constantly suggest the customer MUST be doing something wrong!!!!!!! Grrrr. How insane.
- The most recent complaint is that I am trying to redeem a bonus bank vodafone phone and there are software issues once again. I took over an hour on the phone dealing with a stupid woman who kept once again putting it on me stating I must be entering the wrong password and therefore it's not letting me redeem it. Even after she reset it and tried and failed, she STILL blamed me... THE CUSTOMER!! Then she said there is a 10 min policy and she shouldn't be on the phone to me more than that!?@!?? She said she'll have to give me a call back later!@?? I don't think so!! What was that time going to achieve?? Was she going to resolve the problem and then phone me back?? No!! She said there was nothing she could do and therefore her manager agreed to just call back in 7 days and see if anything has changed. ARE YOU SERIOUS!!#!? I go overseas in 7 days and this was outlined to her.



14 May 2011 11:38:59 AM: which is a good thing as we now don't receive any bloody texts from you in the middle of the night