26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17961 Someone from VIC thinks vodafone is are you F%&king joking at 14 May 2011 07:26:47 PM
after 2 months I have been told the network is being improved. I still get charged the same per month rate but i can't check my email, surf the web, use google maps . why am I paying this money again ?
14 May 2011 07:32:16 PM: You have two choices - ring up and complain and they will offer you 3 months free - complain more and the offer improves.

If this is not your preferred solution and you want your contract cancelled - complain more and cite poor network coverage, call drop outs, delayed SMS's poor data speed and state that they are not providing a useable service. Then they should let you go without penalty - then go to a decent telco (I hate to say this but Telstra).
17 May 2011 09:47:05 AM: I got 3 months free also, but it's been just as awful... i went from sat morning to mon arvo without being able to use my phone AT ALL. terrible... epic fail