26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17965 Someone from VIC thinks vodafone is VERY at 15 May 2011 02:55:23 AM
I've been a loyal Vodafone customer for 12 years. During all the network difficulties, I stuck through Vodafone & not once complained.. I constantly told people how good Vodafone were.
I went into a Vodafone Store to purchase a new phone charger for my Nokia N97. The salesman told me that they didn't have the N97 in stock, however, a Motorolla charger was exactly the same.. I purchased the charger.. I mean, a sales person is supposed to know the product they're selling right?
The charger worked on my phone for a day & then completely pushed in my socket.
I went back to the store & they told me to contact customer care because there was nothing they could do. I listened & did so. After spending over an hour on hold, my call was finally handled. After half an hour of been transferred back & forth, I was told that I needed to take my receipt into the store & get my money back..
Now, 1- I didn't care about the $20. What I cared about was the fact that I would now be without a phone, which meant I couldn't be reached, which could have resulted in missing job opportunities.. I was unemployed & only receiving Centrelink payments, so I couldn't afford to purchase a phone.
2- When somebody is working in Sales, they are supposed to have an understanding of the product they're selling. Why should I have gone without when it was Vodafone's mistake?

After a week of trying to fix the mess, I was told I could have a Nokia E63 for free. I was happy with this BUT then.. The day I received my new phone, I instantly had nothing but trouble with it. It would constantly freeze, or turn off, or at times, delete everything, like it did a reformat of some sort.
I contacted Vodafone only to be told that I wasn't covered under warranty as it was a free phone & that it would cost me to send it away.

Again, why should I fork out for Vodafone's mistakes??

I have been a loyal customer for over 12 years now. I purchase credit on a fortnightly basis.. Unfortunately, I don't qualify for a contract due to a bad credit history, so I can't even go about getting a new phone that way.

Does anybody have ANY suggestions as to what I can do to actually get a phone that works?
I tried my luck with Vodafone & asked for an iphone, the refused.. I asked to go on a payment plan for an iphone, again, they refused..
So if anybody has any ideas, it would be much appreciated.

Oh & I left out the best part.. Originally, Vodafone offered to fix my N97.. Something I was satisfied with. When I explained I purchased it from a friend of a friend, they asked what Network the phone was originally locked to. When I answered with Optus, they wanted nothing more to do with it & said that it couldn't be done..
I thought Vodafone would appreciate the fact that I'd actually unlocked a phone so I could continue using my Vodafone simcare.. $80 down the drain..

Vodafone claim to be huge on Customer Loyalty, to care so highly.. Well Vodafone, where's the customer loyalty for someone who has been loyal to you for over 12 years & to somebody who is now left without due to YOUR mistakes..