26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17970 Someone from NSW thinks vodafone is Poor customer service at 15 May 2011 03:46:35 PM
Vodafone customer service at my local store is horrendous. My phone (purchased out right from that store) was recently sent to Nokia for repair 3 times whilst under warranty. Finally it was concluded that I should receive a new replacement phone. They told me to come into the store to receive the replacement phone. When I went in, they told me I couldn't receive a new phone because I didn't have the phone sent for repair. However they took it off me a week before. They refused to give me a replacement phone until they had the old one back from wherever it was sent to. Finally I asked for my money back and they said no, that Vodafone does not refund and then after persistence from me, they said they only refund within one month of purchase. After a very stressful argument and still no phone and no refund, they said they would replace my phone. The time wasted and poor attitude to customer service was hard to endure