26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17973 Someone from QLD thinks vodafone is EPIC FAIL at 15 May 2011 08:23:41 PM
For yet another time and time again Vodafone has failed to deliver sms sent from my g/f from her Vodafone mobile. Multiple times! When she finally calls me and is very annoyed that I haven't replied and blames me all the time about messages that were never delivered to me. Vodafone, this is blatantly unnaceptable! The worst part is that you charge for these sms that never make it to me. I feel like throwing my useless phone against a wall. If this was any other business you would be sued and out of business in a heart beat. FALSE advertising and an absolute JOKE of a network, if you can even call it that.
And a word for your "customer service" people. Speaking to a computer... DOES NOT WORK and when you finally get to talk to a human that can't help, then what is the point? A total waste of time.