26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17982 Someone from VIC thinks vodafone is Promotion Call - Melbourne Suburbs.... at 16 May 2011 04:03:16 PM
Haven't seen anything simular on the net yet.. YOU MIGHT FIND IT INTERESTING>>>OR EVEN COME ACROSS THE SAME GUY.....

I am having the same issue with Vodafail as anyone else. No coverage, constant calls to Customer Service etc.

Listen to this...

I was on $130 Business Unlimited Cap.
Due to low coverage at my add. they reduced it to $99

It even got worse, so they reduced it to $79 unlimited 2 GB Plan.

2 Weeks ago received an SMS from Vodafail, saying due to " July 2011 network upgrade" they applied 50% waiver on my plan for 3 month.

So I will be paying something like $40 for unlimted plan. (2GB is sufficient)


Last friday 13th May 2011 received a call from a BLOCKED number...
It was VODAFONE... The lovely gentleman introduced himself as VODAFONE STAFF and told me he has got a great offer for me....

I was curious and I went with the conversation - as I know already the deal I am on is due to the lack of coverage, frustration, endless calls to and from customer relation team - so I was wondering how come they can't see that on my account....

Anyway...He asked me for the PIN etc. etc.

He told me ... He can see that I am a HIGH SPENDER and he would like to reduce my plan.
So I asked him oh ok, how much am I spening at the moment.. He told me around $130 per month ... ( not sure where he got that figure from)

He then said yes for this particular mobile number THAT is the average you are spending..

NOW when he said what the mobile number was - I started to be very suspicious.. HE was looking at my Vodafone PREPAID NUMBER that does NOT EXCIST since 6 years... :-)

I asked him to check the coverage at my address, (Vodafone already knows about my area that there is no or poor coverage)

It took this gentleman over the phone not even 2 seconds to check the network coverage...and said, yeas you have exceptional coverage...

THIS IS ANOTHER HIT>>> He then asked me what time is the best to come and visit me at my HOME to talk about signing up for a plan... He would send someone to come and visit me...WHAAAAT???!!!

I asked him wow is that something new....? There was no answer to that, he persisted for me to give him exact time and day that I am available....

Asked him where he is located, as I would like to visit him and he said MELBOURNE CITY Call Center... I said, I am not sure that there is a vodafone call center...And his answer was ..........( a suburb approx. 8km away from the CITY) so not IN MELBOURNE CITY>.....

The ALARMS in my head went off, and I asked to speak to a Supervisor.
Spoke to him immediately, and confirmed that they are not a VODAFONE Call Centre, they r just a shop... VODAFONE DEALER ( selling phones and other stuff) .... He kind of was putting it back on my and said...well you have given us the PIN number so we can look into your account....
Well, I did yes, only under the understanding that he was calling from VODAFONE Call Centre.... and not from a dealer shop somewhere in the suburbs.....

He of course appologized, and said sorry about that etc. etc. etc.

Thought I might give you a heads up on my experience... A new thing vodafone is doing? I am also taking this further with vodafone, as I am concerned about my privacy - as those people introduce themselves as vodafone call centre staff where they r not.

18 May 2011 06:41:31 PM: Reported this issue to Vodafone...Today I was meant to receive the call back regarding whats been happening. They haven't put any notes etc. on the account.

They telling me now we will call you now within 24 hours. A JOKE!!!
31 May 2011 08:13:05 PM: I had something very similar happen to me at around the same date. I'm based on the gold coast and a caller gave me the same intro but highlighted the fact that he was "not trying to sell me anything". As soon as he said that, alarm bells went off and I became cold towards him. When he felt that I was onto him he toned down and asked if I was happy with my infinite 45 plan, I said yes, he asked if I was looking at getting any additional phones, I said no. Then he ended the conversation. It sounds like dealers are fishing around using the vodafone database of customers. MAJOR PRIVACY ISSUES - ALL CUSTOMER MUST BEWARE!