26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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17985 Someone from NSW thinks their gain is Good at 16 May 2011 04:29:39 PM
After only being in my contract for 7 months, I escalated my problem through their call centre in India, and it was worth about a week of calling them, that they struck me a deal of $35/month, unlimited everything, when originally my plan was $90, they promised that the network will get better in 3 months, so i was being optimistic about their message.

However 3 months later, nothing has changed, its still vodafail.... cant get 3g, calls drop out, over the easter weekend could not send messages, I lodged a complaint with the TIO and 3 days later i get a msg from vodafail saying im able to port out.

I paid out the 16g iphone for $544, and ported my number to boost prepaid $40/month, unlimited txt/calls, and 3 gig data

its like night and day going to optus.... i can actually speak in peace for once, and get 3g coverage!....

vodafail up my **s.... broken promises and a company spiralling out of control with its tarnished image