26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17986 Someone from NSW thinks vodafone is Bad, very very bad at 16 May 2011 04:35:23 PM
Unfortunately, I am locked into Vodafail because I am using a company provided SIM. If it were my own, I would have walked away months ago.

I work in the Sydney CBD and happen to be in a "Black Spot" for 3G coverage. When at client sites all over Sydney I have to embarrasingly ask them to use their phones because of lack of no coverage. Often when talking to colleagues who are in transit in either the Melbourne or Sydney CBD, we get multiple drop-outs during calls and conferences.

There is a long standing joke in our company that anytime anything doesn't work, it gets blamed on Vodafail. e.g. if the toaster doesn't work, it must be Vodafail's fault. If the lights don't work, it was Vodafail. This is the stigma that gets attached to failure

Enough is enough. My single biggest wish is that my company would change Telco's