26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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17994 Someone from NSW thinks vodafone is 100% Vodafail! at 16 May 2011 10:59:08 PM
I orginally was on paper billing,somehow,with out my consent it was changed to online billing.Well I recieved no bills & without a paper bill I couldnt pay the account if I didnt know what was owed.....then couldnt ring out or recieve,no sms,nothing! A week or so later after many hours spent on home phone trying to get paper billing sent out,I recieved an extra bonus.Ontop of the vodafail bill for couple hundred,there was the bill for the collection agents as well.This is after vodafail admitted to 1)changing my account to online billing without my consent. 2) Admitted that they did wrong in sending me sms alerts for my overdue account,after they had cut sms & in/out going phone calls!!!!!! 3)Agreeing to payment plan for my bill then finding out that Vodafail still sent me to a collection agency after we agreed to payment plan & to top it off,collection agency had black listed/defaulted my credit rating & promised to send me a letter from them & Vodafail stating that it was a mix up & everything paid in full,I am still waiting for that letter to turn up!!!!!ABSOLUTELY,TOTALLY P_____ OFF @ VODAFAIL.Trying to buy first home & this has stuffed me right up,even now on phone trying to talk to these idiots is a waste of my time.
17 May 2011 02:04:43 PM: The same thing happened to me!! Only I am now paying off over a thousand dollars because it was my word against theirs and according to them I was advised that it would be online.. Hrmm!!
If only I'd thought the TIO back then!