26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18004 Someone from NSW thinks vodafone is Don't deserve to be in business at 17 May 2011 11:48:11 AM
My 3 mobile broadband worked fine for 18 month. Then suddenly in Feb 2011 when I tried to connect, I received the message 'NO NETWORK'. This occurred over a few days so I called Customer (don't) Care. A number of hours and calls later, 3 advised no problem with their service in my area, but couldn't (wouldn't??) explain why after 2 years I suddenly had no network. Their solution? Move to Vodafone, which I did with great trepidation.

For 2 months I was very happy with Vodafone. Then, at the beginning of May 2011 my service became unuseable. Good signal, but unable to load internet pages. Lucky if I could get on for a couple of minutes at a time. Didn't matter what time of day or night I tried - always the same. Modem constantly switching between 3G and HSUPA etc even if selected to use 3G only. Placed calls, and no one called back when they said they would.

I kept a record of all of this and sent if off to Vodafone requesting that they cancel my contract without penalty as I was upholding my end ( paying bills on time, reporting faults via due process) while they were not (unusable service, poor customer service). Failing this I was going to lodge a formal complaint with TIO. Vodafone kindly agreed to release me from my contract (in an act of good will) even though there was "no problem at their end".

Don't these people even look at their own Community page and other Internet forums to see that others in other areas are reporting the same problems? Pre Internet we did not have access to this broad range of information. Vodafone do not deserve to be in business. They didn't listen to customers then and they are still not listening now. So many customers cannot be wrong / at fault.

If you want out of your contract due to poor service and not getting what you paid for, keep a record of your problems and help desk calls. Send the details to Vodafone (they also have a 'contact us' link) and request termination without penalty, else you'll go to TIO. Keep emotion out of your communications with them and stick to the facts. You can get out if you have truly been badly done by.