26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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18005 Someone from NSW thinks their gain is Contract has been terminated at 17 May 2011 12:07:17 PM
Numerous complaints to the Voda phone 1300 number and a detailed log of call drop outs , 3G drop outs etc . After approx 3 calls over 3 or 4 months and a nuber of " we will give you 3 months free access etc " i escalated the complaint to the TIO as there was no resolution . after approx 10 days vodaphone contacted me after the TIO had contacted them and advised that i would be let out of my contract with the only thing i need to do is send my phone back which is fine as it is locked into the vodaphone network anyway

I must say if you follow the right path and remember that the customer service guys are only doin there job and not take your frustrations out on them you will find this alot easier to do .

In summary i connected to a 24hour $ 59 plan amonth on the 26th of December 2010 & have been let out on the 12/5/2011 . Not too bad overall

if you have any questions or want more details email me on (PERSONAL DETAILS REMOVED) and ill see if i can help you out


10 Jun 2011 07:35:00 PM: pretty sure this dude ^^ works for vodafone