26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18007 Someone from VIC thinks vodafone is VODAFONE IS THE WORST at 17 May 2011 01:52:52 PM
I recently posted about been sold a phone charger that broke my phone.

After reading many posts from others experience constant hassle with Vodafone (all of which were helpful posts), I contacted the TIO. They emailed me back within hours and told me that because it wasn't a contract problem, I need to contact consumer affairs.
I did so and was told that because I had no receipts (the gentleman on the phone was very understanding and said that he too wouldn't have kept a receipt for a phone charger) there was nothing they could do, but it was worth lodging a complaint anyway.

I did so, then contacted Vodafone. I was on hold for a surprising 7 minutes. I was first put through to sales.. "Ohh you wish to purchase a new mobile?" My response "NO I would like the mobile phone that is damaged due to your sales teams POOR product knowledge replaced.." His response "We can't do that, you need to purchase a phone." I responded with "Why should I fork out extra money when I am without a phone because of your sales team that didn't know the product they were selling.." Their response "take it up with the store.." my response "I have numerous times, and I would again, however, the store is currently undergoing renovations and it doesn't state when it will re-open.." their response "so take it up with another store. They probably won't deal with it though, because it wasn't their mistake.." I continued to keep my cool and politely asked if I could speak to a supervisor.. The CSO responded with "they can't help you either.." again politely I said "please transfer me.." and eventually he agreed.
I was transferred, held for not even 2 minutes, somebody started to speak to me then suddenly, the line went down.
I called back and went through a similar thing, but this time was told to save my money, pay off my outstanding credit and the problem would be solved and I could sign up on a contract and get a new phone.
If I could pay out my outstanding credit, I would do so in a heartbeat, however, I am unemployed and don't have the money to do so. I am however on a payment plan, so it's not like I'm not trying or just ignoring it.
I couldn't get over the tone in the mans voice.
Eventually, I hung up.. I called again and asked to be transferred to the complaints department.
The lady on the other end was SO kind and actually made me feel bad for putting in a complaint. She asked what it was about, I told her and she said that she was able to take the complaint or I could be transferred to a supervisor and he could take it. I asked to be transferred.
The supervisor, also very polite, took my complaint, said he would pass it on and if anything could be done about this, they would contact me, if not, he was sorry.
I said I highly doubted anything would be done and didn't understand how Vodafone weren't willing to fix a mistake they mad. $50 added to my bonus bank to purchase a phone that DIDN'T Work from day (a phone that is now in a tip somewhere because when I contacted them about this, all they could say was pay $50 and send you're phone off).. And $50 loyal credit also doesn't cut it for me.
Not when I'm without a phone and missing god knows how many job opportunities.

I also emailed vodafone yesterday morning after all this was over to complain.. Surprise surprise, no response.

Does anyone know of anything else I could do? Consumer Affairs have said that they don't believe they can help as there are no receipts and even though I have emails from Vodafone and myself about this, it doesn't state where the emails come from..

PLEASE HELP ME! I am so close to ripping my hair out!
17 May 2011 05:24:46 PM: Did you buy the charger using cash or credit card? If a credit card it would be on your statement.

Can the store issue you a duplicate statement? They should be able to, transaction records are usually maintained by stores.

Have you tried the Vodafone AU facebook page? See what they suggest..........

Apart from the above I have no other suggestions.

Anyone else help this chap?

Vodafail.com Moderation Team
18 May 2011 01:37:51 PM: It was purchased in cash, so I can't even use statements and I can't go into the store because it's under renovations and doesn't state when it's re-opened.

I have spoken to consumer affairs and they want to help, but because nothing was kept, there's nothing they can do!

Looks like Vodafone wins this one =(

Thanks for your advice though =)
19 May 2011 10:41:12 PM: I feel your pain but you really do need to keep receipts. Otherwise it's your word against theres and I don't think they'd be willing to fork out credits without any evidence that it even came from the company. Also, how is a staff member selling you a charger 'poor knowledge of their product'?