26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18013 Someone from VIC thinks vodafone is IN NEED OF CALL CENTRE PEOPLE THAT CAN SPEAK ENGLISH at 17 May 2011 03:51:56 PM
so i've been with 3 for 2 years now. just last week i signed a new contract with vodafail (which i really shouldnt've done) because they were the only telco that had the phone that i want (HTC Desire Z). the guy that i was signing up with was really nice, and he said that i will definetly receive the phone within 1-3 working days. so now its been like 6 working days and i still havent received it, so i just called them up now. i had to call 8 times, because they kept hanging up on me (it wasnt my reception, i had full bars and it said 3G+) so i finally got through to this indian man that clearly didnt know how to speak english. and i was trying to speak to him for like 30 minutes, so i had to use google translate to speak to him (pretty funny yeah?). so he finally said that i should recieve my phone in 3 weeks. then i started saying (loudly) WEEKS?! THE OTHER GUY SAID DAYS! then he quickly hang up on me. grhh. im so angry.