26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
18039 Someone from SA thinks vodafone is enourmous fail at 19 May 2011 12:47:48 PM
I signed up with vodafone 6 months ago and did not recieve one bill, after months of tryig to contact them with my calls being dropped or me being on hold for over 45 minutes I gave up, only to recieve a text saying were cutting off your services the following week unless I immediately pay the outstanding amount. Im a year 12 student who doesnt work as of the workload at school my only income is youth allowance. I rang up vodafone to resolve this issue and instead of cutting off my services the following week they cut me off straight after the phone call mind you the guy on the phone was laughing at me when I tried to make a payment plan. Now there handing my case over to debt collecters unless i pay the full $500+ amount in the next 24 hours. I asked to speak to an ombussman and they left me on the line and told me its my responsibility to chase up a bill. I cant afford to pay the current amount neither can I afford for this to go on my credit rating. I dont know what to do?? anyone??
19 May 2011 10:34:14 PM: You would need to speak to the Ombudsman. The Ombudsman is not somebody who works for Vodafone, so they can not transfer you over the phone. Google 'TIO' for details.
20 May 2011 01:31:38 PM: Check out the How To Complain tab at the top of the page for the TIO details.

Vodafail.com Moderation Team