26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18048 Someone from QLD thinks vodafone is hugley at 19 May 2011 09:18:56 PM
I got a unexpected high bill one month and when i advised that i could only afford x amount of dollars the service person said that i could either pay the amount in full - which i had already said i couldnt afford and then he said that i could only pay x amount over 5 weeks - in which is still not something i can really afford and he said that if i dont pay either in full or the installments that he said - that i would lose the phone and it would lock itself - by the way he was indian and i could hardly understand a word he was saying - so it makes me wonder if he could understand what i was saying - massive fail - in the fact that vodafail...oops...sorry vodafone doesnt want to listen to its customer's needs...