26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18052 Someone from NSW thinks vodafone is No network signal at 20 May 2011 10:33:54 AM
I have not been able to get a vodafone network signal all morning, and called the Customer Care (INDA), and told me there is no issue with the network, and it had to be my mobile phone. I have tried 3 different mobile handsets and get the same issue. The phone and signal were at 3G full strength last night, however today none (only get SOS), and the other explaination, there is NO 3G service in my area. mmmmm, what part do they do not understand, had no problem for the last 12 months from the same area, and specifically last night.
At witts end with Vodafone, seriously thinking of moving to the forbiden service of Telstra :(
20 May 2011 10:55:21 AM: I am also in Tweed Heads.
20 May 2011 12:15:36 PM: Wow, I have a 3G full strength service, I can make a call out, but no SMS's, no incoming calls, no blackberry messages, no internet access. Just so wonderful GRRRRRRRR.
20 May 2011 09:10:30 PM: I am also in Tweed Heads, can make calls but cant receive - 3 phones and wifi internet - you can switch your phone setting to gsm only and voila! everything seems to work - the 3g network must be down......