26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

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18127 Someone from NSW thinks their gain is Adequate/Good at 25 May 2011 05:14:36 PM
Initially I had issues with upgrading my prepaid to an iPhone contract 6 months ago - told 1-2 weeks, took 3 1/2 and got sent to the wrong address (despite me confirming it about 300 times with customer service beforehand). I made a written complaint but didn't follow it up much.

I had a few reception issues the last month but nothing too major to be honest, however decided I could cash in as others have been getting credits etc. Called on Sunday and spoke to Mumbai. Called again on Wednesday and spoke to upgrades, who transferred me without hearing me out. This fired me up for dealing with the next department. Spoke to accounts, who wanted to put me through to technical. I refused as I knew they would just want me to turn the phone on and off, try calling from outside or whatever. Took some persuading but she eventually transferred me to "Retentions". After telling my tale of woe she had the gall to try and upgrade me to another plan (!). I politely declined and said I wanted my current balance ($250) wiped and a few months free or I was joining the class action and switching to optus. She again tried to switch me to the other plan but I repeated my request. She countered with either an $83 credit and 6 months at 50% OR the washer dryer combo (just kidding) which was a $200 credit. I asked for the $200 credit and 3 months at 50%, we settled at a $200 credit and 2 months at 50%. This works out at $250 credit, which I'm happy with.

As I said my reception issues have been average (drop outs occasionally) but I live in the Sydney CBD so my reception is usually pretty good. I think the $250 covers my upgrade saga nicely although of course I'd of preferred to have just had what vodafone promised - good reception, good customer service and an iPhone in about 1-2 weeks.
25 May 2011 05:43:44 PM: Further to the above.. if Vodafail will cough up $250 with the minimum prompting I gave (about 25 minutes on the phone and a few idle threats to leave) then a concerted complaint should yield even more. I think if I'd complained a few times the previous week and really stuck to my guns I could of got the whole thing wiped and a few months free... anyway not interested in stooping to their level.