26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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1821 Someone from Somewhere else thinks vodafone is Coverage???? at 27 Dec 2010 10:20:29 AM
Actually here in the UK where this story is just breaking (we all love the underdog fighting against the goliath), Vodafone is OK. I guess Vodafone started in the UK, so all these years later it should be ok... (and is generally).

When visiting Melbourne, I too noticed that calls were lost much more frequently when I selected Vodafone as my roaming service provider. Most frustrating.
27 Dec 2010 10:28:09 AM: Vodafail has been under investing and over charging in Australia for years - it thought it could get way with it becauuse we were distracted by the pain of the Telstra evoloution from a government owned monopoly. Optus thought they could get way with it too. Both assisted by a lazy media that just kept re-hashing the Telstra story even as it's network performance far out-stripped these second raters.