26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18244 Someone from QLD thinks vodafone is Robina Reception at 2 Jun 2011 08:01:53 AM
WTF is the point of vodafone having a blog on there website when they just ignore questions in regards towers and reception issues in Robina. Twice I asked an yet no answer. Just recently they shut down my business numbers due to insult to the Australian public by using poor Mumbai staff who have very basic english skills. my business was offline for 17 hours. Vodafone is on my hate list which includes murderers,terrorist welcome aboard Vodafone. The only reason I haven't left them yet is because I know my business would be offline longer then 17 hours, because lets be truthful, they don't care. Why doesn't the CEO of Vodafone just realize he has no ability to run Vodafone anymore. Nothing has really changed reception, data, voice all crap. Why have Vodafone Blogs, Facebook, when it seems they can only answer simply request like how to turn on your mobile phone. There weekly Network updates do not provide accurate information. I have personally proven that on two occasions. The Gold Coast have suffered long enough with Vodafone's crappy service, they claim they updated towers around the Coast but still within the suburbs I still suffer with only 0-2 bars reception on two mobiles. Maybe they use field mice to generate minimal amount of power to run these towers. For a global company one is got to ask why do they act and perform with the education of Homer Simpson. For all of the millons of dollars the Australian public has injected into Vodafone all we get is a dear John letter from Nigel saying sorry we screwed up. If we can all think back when Vodafone blamed a software update on there Network problems in the begining, and then stating they sat on there hands while the Network was getting full, but yet all those millons of dollars weren't used to extend there network. One can only think that it was used as a marketing tool to put the brand name on everything they can think of in sports, so is Vodafone a Telco or is it an advertising company that just took us Australian's as fools to fuel there greed to take over the world with there symbol. Kind of reminds me of Hitler and the red Nazi symbol. mmmmmmmmmm?????
5 Jun 2011 12:16:31 AM: all i can say is the network was ok till the days when we talk to customer service in another country, to foreign people who cant speak english and most of the time do not understand what we are saying, we should employ aussies that can talk our lingo and understand what problems we are having and not give us a feeling that we are 4th class citizens with a 5th class network, CEO VODAFONE ARE YOU STUPID ?. i am vodagoing when the vodaCONtract is finished. I now see THREE STORES replaced with VODAFOONE in most WESTFIELD SHOPPING CENTRE COMPLEXES. I HOPE VO-DOH-DOH-FAIL will one day see that, we the customers are always right and will go elsewhere and will never comeback.
8 Jun 2011 11:11:40 PM: why does vodafone have such a problem understanding that we ARE NOT HAPPY with the network, it was reliable up to around 20 months ago and then the reception/internet/dropouts/no coverage in places where there was and has not ever come back with coverage in the same area. we have better things other than complain, SO LISTEN TO US NIGEL. NOT HAPPY NIGEL