Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18280 Someone from WA thinks vodafone is Epic at 3 Jun 2011 09:47:11 PM
I have been experiencing drop-outs mid phone calls, delays in sending and receiving texts, my reception totally disappearing for several minutes only to come back for a second and disappear again, connection error messages when trying to make calls when my reception bars are showing I have some reception, and my battery dying after only a few hours for several months now. I went into a Vodafone store and was given a new SIM card and told this would fix the problem. It didn't. I went into a Vodafone store again and spoke to someone at Customer Service when I asked to terminate my contract. The person on the phone told me I didn't need to terminate my contract and that he had a solutiong for me. He passed me on to a technician who changed my Network Settings in my phone. This made my reception issues WORSE! I have since contacted the TIO and within 15 minutes they emailed me saying they had forwarded my complaint on to Vodafone. It has now been over 72 hours since I contacted the TIO and I haven't heard a single thing from Vodafone. I just want out of my contract, and to be with a provider who can give me reception and a phone that works! :(
Easy.
Vodafail.com Moderation Team
It is in their (telcos) best interest ($) to get matters resolved as soon as possible.
Vodafail.com Moderation Team
However some posters have reported a call the next day.........not totally sure what the criteria would be regarding the answering of TIO issues.
Vodafail.com Moderation Team
Yeah, my friend who approached the TIO about similar issues received a generic email the following day, and that's been the only contact she's received so far. Maybe the same rule applies to responding to TIO issued complaints! ;)
Was the matter with Vodafail?
Vodafail.com Moderation Team