26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18302 Someone from QLD thinks vodafone is Best at being worst. at 5 Jun 2011 02:54:02 PM
I left Australia yesterday and had to cancel my 3 Mobile broadband internet and Vodafail mobile service.

I called 3 Mobile the night before and they told me they would have to seek higher authority to cancel my account and that they'd be in touch in an hour. When I saw that my service was still running an hour later, I called them again and my account was still showing as 'active'. Finally after the 2nd call (and ENDLESS questions about whether I knew someone I could transfer the service to), the account was closed.

The EXACT same thing happened at the airport with my Vodafail account. I called them once and they assured me it would be cancelled. An hour later my service was still running. So I had to call them again when I was on the plane and had to rush the guy at the end of the call because the plane doors had closed.

GOOD RIDDANCE to terrible service!