26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18315 Someone from VIC thinks vodafone is Pathetic Internet and overall reception at 6 Jun 2011 10:33:47 AM
I can be sitting in a car, outside, or anywhere, with my 2 best friends, one of whom is with Telstra, the other with Optus, and both can connect to the internet so much faster then I can. When getting on net to get directions somewhere, my friends will both have been able to enter where we are going, and have gotten the directions, before my page has fully loaded! We all have the same iphone, so that shouldn't become the issue at all. Then on top of this, vodafone will just drop out when I am on the phone, no matter where I am! So ridiculously frustrating. My phone wouldn't work in my street at all for a week, I would have to check all my emails etc whilst I was at work, as even my household internet is with them, and when I would ring customer care they tried to tell me nothing was wrong with the service in my area! As soon as contract is up I am heading to Telstra.