26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18346 Someone from QLD thinks vodafone is Fail at 8 Jun 2011 12:33:07 PM
Have had intermittent issues for a long time in brisbane, namely calls dropping out, dialing the number and nearing nothing happen (no connection), sms messages will not send... so i will have to copy the message and send it again later, no coverage in new address in Highfields (which, admittedly their coverage map shows is low coverage), and horrible coverage throughout Toowoomba which should have decent coverage. Also have lots of issues with the mobile data. Have contacted support, and while their staff are only doing their job, the response is slow and inneffective. I have been given 3 months worth of 100% discount on my minimum spend, which is great... except that Im getting a free service that doesnt work. I have called back later and told them that I want to be released from the contract, and they have stated they need to start an investigation which will take up to 72 business hours.. which is 9 days, or nearly 2 weeks.

Any tips?
8 Jun 2011 01:06:49 PM: Oh, and also as others here have said, my voicemail. If I have a missed call, I will try to check voicemail straight away even though I have not recieved a notification that I have a message... and then days later I will receieve a text telling me I have a voicemail...! And if i miss the call because of their bad coverage, and therefore my phone doesnt register a missed call on the handset, I dont check the voicemail until i recieve the text. Really helpful.

And MMS messages which dont send... which claim sent on my phone, and then the person I sent it to recieves it days later randomly. And I dont know whether it is vodafone, or what, but people sending me MMS will often not recieve for days. My partner sent me an MMS yesterday, and I still have not recieved it. Will be amusing to see how long it takes