26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18348 Someone from ACT thinks vodafone is less communicative than my ex-husband during our divorce!! lol at 8 Jun 2011 01:28:24 PM
Since last Friday, my phone has pretty much stopped ringing, but I then get all these voicemail messages from people who can't get through. Calling up the VM service now only works intermittently - so I can't always even find out who's not even getting through (I'm not getting 'missed call' messages either).
Calls from my handset work only intermittently, and I'm often cut off. Only SMS seem to be going in or out, but with substantial delay. Even mobile data access is off.
The last two times I rang up to report outages in north Canberra, they would not take a report on it, and both times just repeated over and over again that there were no reported network problems in my area! This, despite the line dropping out twice - they still tell me my line is fine!! The last time I called, I had to offer the guy $20 just to stop saying it ;). [I swear, if they were trained to tell you repeatedly the sky was most certainly orange, they would do it.]
And of course now I can't even get through to their call centre to even log that there's a major problem - I can't get a single call in or out all day.
I've never broken a phone contract in my life, but in 2 days my new Optus phone arrives :))). Can't wait. [Except for the joy of getting Voda to fulfill their promise that I can leave my contract fee free - I can definitely wait for them to reneg on that, which if history is any guide, they certainly will try to.]
Solidarity & good luck fellow mobile users! At least we're not alone in this :).