26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18351 Someone from VIC thinks vodafone is at 8 Jun 2011 09:55:25 PM
I had many issues with calls dropping out, messages taking hours/days/weeks to get delivered. So a couple of weeks ago i called up vodafone and surprisingly was able to get out of my contract relatively easily (within 10 minutes) provided i sent the phone back. Only 5 months into my contract i thought this was reasonable and agreed to this. The guy i spoke to told me voda would send out a bag and that i should get in within 5 days. It's now been 9 days and no bag has come. For anyone else this has happened to how long did it take to receive the bag?
10 Jun 2011 04:17:01 PM: I never received my bag... the phone is still sitting in my drawer (14months now)