26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18397 Someone from NSW thinks vodafone is veeeeeeerrrrrrrry at 14 Jun 2011 03:52:41 AM
im on the new plan infinte i think its spelt that way any way i am paying 70 a month and this is my second bill and i was charged 1020.46 for apprently calling overseas NOW i call noone overseas let alone know anyone so when i was talking to the guy i told him im not paying it because thats stupid i dont know anyone overseas so why would i call them and you know what he did !! HUNG UP ON ME :| no impressed and not paying for this bill at all
14 Jun 2011 09:23:26 AM: Go to the TIO immediately, otherwise they will send you a few more "pay now" letters and finally a debt collector will try to take the car from your drive way. Complain to the TIO, let them know you're being charged for calls you didn't make, and that this "bill shock" is unacceptable. Tell them you'll pay $70 and not a cent more.
14 Jun 2011 11:07:05 AM: 14 Jun 2011 09:23:26 AM: is quite correct in what he/she says.

Go to the TIO today, contact details in the How To Complain tab.

The amount in question is 'suspended' until a full investigation is made by Vodafail and an mutually agreed solution is negotiated between you and Vodafail.

Vodafail will have 10 business days to respond.

I feel your pain.

Vodafail.com Moderation Team