Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
18410 Someone from NSW thinks vodafone is HUGE... EPIC at 15 Jun 2011 04:18:41 PM
December last year I posted on this site and contacted the TIO over Vodafails lack of reliability and refusal to cancel my contract.
Once the TIO became involved I was contacted by Vodafail in Jan and they agreed to terminate my contract. GREAT I thought.... well the next month I recieved a bill, I called Vodafail and was told sorry well cancel the contract and refund the amount. Again the next month, and the next I didnt bother calling as it had been agreed on two occasions to end the contract.
On the 4th bill after my account cancellation I call again to while I am told;
1. You did not cancel the account but cancelled the contract
2. I am still using the phone
3. I have to pay the 4 outstanding invoices
well after explaining the following
1. Why the F**K would I cancel the contract but leave the account running when I stated in my TIO complaint I wanted the account canceled, all ammounts paid refunded due to Vodafones failure to provide a service and no further amounts owed.
2. I smashed the phone + simm card at the start of 2010 and so it is physically impossible for me to make an outgoing call/sms/data service. I am not responsible for anyone who calls the number (which is redirected) for this phone as it was my business phone and so EVERYONE had this number.
3. They can go to hell if he thinks I am paying a single bloody dollar when I have repeatedly told them to bugger off.
The result
1. Vodafail will cancel the account once I have paid the outstanding invoices
2. The operator did not understand that forwarding incoming calls to my new phone was like a magazine subscription. The individual is not responsible for paying for magazines once they have declared their wish to cancel the subscription. Every magazine after that is a mistake of the company which it cannot charge for. While the support person was capable of cancelling the excess invoices out of the goodness of his heart he would only cancel two of them and I pay the other two (then the account will be cancelled).
3. I reiterated my comment about hell with additional flowery language.
Back to the TIO, for FARKS sake........
Once the TIO became involved I was contacted by Vodafail in Jan and they agreed to terminate my contract. GREAT I thought.... well the next month I recieved a bill, I called Vodafail and was told sorry well cancel the contract and refund the amount. Again the next month, and the next I didnt bother calling as it had been agreed on two occasions to end the contract.
On the 4th bill after my account cancellation I call again to while I am told;
1. You did not cancel the account but cancelled the contract
2. I am still using the phone
3. I have to pay the 4 outstanding invoices
well after explaining the following
1. Why the F**K would I cancel the contract but leave the account running when I stated in my TIO complaint I wanted the account canceled, all ammounts paid refunded due to Vodafones failure to provide a service and no further amounts owed.
2. I smashed the phone + simm card at the start of 2010 and so it is physically impossible for me to make an outgoing call/sms/data service. I am not responsible for anyone who calls the number (which is redirected) for this phone as it was my business phone and so EVERYONE had this number.
3. They can go to hell if he thinks I am paying a single bloody dollar when I have repeatedly told them to bugger off.
The result
1. Vodafail will cancel the account once I have paid the outstanding invoices
2. The operator did not understand that forwarding incoming calls to my new phone was like a magazine subscription. The individual is not responsible for paying for magazines once they have declared their wish to cancel the subscription. Every magazine after that is a mistake of the company which it cannot charge for. While the support person was capable of cancelling the excess invoices out of the goodness of his heart he would only cancel two of them and I pay the other two (then the account will be cancelled).
3. I reiterated my comment about hell with additional flowery language.
Back to the TIO, for FARKS sake........