Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
18413 Someone from NSW thinks vodafone is hopeless at 15 Jun 2011 09:38:55 PM
Vodafail sends an sms when your prepaid service needs recharging. Great. But why do they always send it in the middle of the night?? Considering we have Australian numbers, it is reasonable to assume we are asleep during the night hours.
Six months ago, I compained after three of my family each received reminder sms between 2am and 4am. Vodafail apologised profusely and said they had changed their ways. My father was woken by a reminder sms at 2.45am yesterday.
I emailed a complaint today on his behalf. Received a call tonight. The caller said I needed to speak to someone else and transferred me without passing any info to that person. Explained the issue. 'You need to speak to my manager'. After being on hold for 5 mins, I hung up. Received a call later to say someone would call me back within 48 hours.
I'm amazed this crowd actually manage to switch phone calls.
Six months ago, I compained after three of my family each received reminder sms between 2am and 4am. Vodafail apologised profusely and said they had changed their ways. My father was woken by a reminder sms at 2.45am yesterday.
I emailed a complaint today on his behalf. Received a call tonight. The caller said I needed to speak to someone else and transferred me without passing any info to that person. Explained the issue. 'You need to speak to my manager'. After being on hold for 5 mins, I hung up. Received a call later to say someone would call me back within 48 hours.
I'm amazed this crowd actually manage to switch phone calls.