26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18416 Someone from NSW thinks vodafone is Emergency letdown at 16 Jun 2011 11:37:34 AM
Ive been with Vodafone for a very long time - and the latest incident ive had has nailed the coffin im afraid.
Shortened version by far!

Despite visiting the same areas before many times- and with older phones - my partner, 3 yr old and i visited family near the Snowy Mountains recently. Given my mum had just moved we were given directions but became turned around on a wrong road. It was almost 1am in the morning, freezing, sleeting and we had ZERO reception, not even emergency reception. I couldnt get my laptop to connect using my mobile broadband. We had to drive somewhere we could find a few bars and even then the phone disconnected ever word or two.
The next day we had other family check their reception - perfect. We made sure we use different roaming settings but they still didnt work.
Im totally sick to death of never being able to use my phone ever, even in major towns and cities - it gets used for a few sms, the occasional call (that continues to drop out)and used as an alarm occasionally. A landline can do all this but isnt mobile.

So - as soon as possible im ditching Vodafone - they suck, ive never had a response about previous problems, and i was sucked into a new contract (after not being on one for years) just to upgrade to a phone that also freezes, turns itself off, has bad reception and generally isnt the best.

Vodofone - you really owe your customers - you provide terrible service.

What if we had had a terrible car accident or some other emergency? Cant use your service anymore, too unreliable. Imagine if your bad service impacted so badly on a family that they died. Could you live with that? Im sure someone there actually would.
16 Jun 2011 11:40:22 AM: Oh - and im ditching the mobile broadband with them too - it never works.
16 Jun 2011 11:50:05 AM: Another thing - the sms messages i do get to send - arrive at their destinations days later....
16 Jun 2011 12:18:20 PM: Wow.....I feel your pain!

You, my friend, need to take this matter to the TIO as soon as possible, simply not good enough from Vodafail.

Check out the How To Complain tab at the top of the page for the TIO details.

Vodafail will have 10 working days to respond to your raised issues.

Vodafail.com Moderation Team