26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18428 Someone from NSW thinks vodafone is Totally amazing FAIL at 17 Jun 2011 06:46:21 PM
Wow. I am in shock. I have spent the last 2 days chasing up vodafone. I don't know whether to laugh or cry. Life sometimes throws you curve-balls I know, but this one has both blown my mind, and destroyed me emotionally and physically.

It all started 2 weeks ago when i was on a vodafone plan with my former employer. I as required submitted documents requesting access to make my number available to me once i retired my work handset, and simply switch it over to a pre-paid vodafone account.

Last 2 days of my life my friends. I took the days off work. Approximately 5 hours waiting around in a vodafone retail outlet. Approximately 6 hours on call (probably 5 hours of that on hold. I know their entire playlist of music. I also realised that the traveling wilburys were actually pretty good, after hearing 'Handle With Care' about 7 times today.) Add 2 hours of travel time.

I am still calling and trying to get my problem resolved, but it is past 6pm, and all my calls are going to India. 2 of them have hung up on me tonight. Not even God can help me now.

I can not express to you enough how harrowing this experience has been. The vodafone staff in my experience are good at their jobs. It's the company infrastructure that sucks, and clearly does not act to support the customer in a professional and respectable manner.

Thanks to the boys at Vodafail Broadway. Garfield and 'the skinny one'. I feel for you, but you did a the best you could. And a special shout out to Hannah from the pre-paid team. She tried, but as expected, the system failed her. Vodafailed her. Peace out.