26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
18443 Someone from SA thinks vodafone is Mega EPIC FAIL at 18 Jun 2011 06:54:35 PM
Got our internet bill for an 8 gig (sorry 6 gb + 2 gb extra, why don't they just say 8 gb since there's no 6 gb?!) contract with a wireless modem, we barely reached the 8 gig limit on the metre by the end of the month yet we're being charged for using almost 12 gb!! There's no way in hell that we used that much internet!

On top of them over-charging our internet this month, they also overcharged my mobile which is under a different name and on a seperate contract! And the internet is constantly saying it's connected by nothing will load (at 3 am, I doubt it has anything to do with server overload!)
18 Jun 2011 09:23:07 PM: I got the same problem, internet connected but nothing loads! Yet still takes your data. This is unacceptable but they don't care and have no solution for me. Don't know what to do!!!
19 Jun 2011 02:58:13 PM: Both of you need to go to the TIO, sooner not later.

The TIO will *suspend* any over payments until a mutually agreed solution can be found.

Details of the TIO are in the How To Complain tab at the top of the page.

Good luck!

Vodafail.com Moderation Team