26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18506 Someone from NSW thinks vodafone is 100% at 23 Jun 2011 11:15:37 AM
After 3 complaints, including waiting/talking on the phone with a "technician" in Mumbai I either do not get voicemail messages at all or if I do, I get them 24 hours late. One was for a medical problem so I was really annoyed as it was received on the Saturday necessitating a 2 day wait to contact the doctor.
With Mumbai's assistance we have reset voicemail 3 times to no avail.
I also have virtually no connection in my home and need to walk outside to get minimal coverage. I was with V/fone 10 years ago and I think the reception and service was a lot better.
I have 12 months left on the contract.
23 Jun 2011 11:45:46 PM: You have given Vodafone plenty of opportunity to sort out their issues now it's time for the TIO. Check out the 'how to complain' page for their details. They will force Vodafone to solve the problem.

Vodafail.com Moderation Team