26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18538 Someone from NSW thinks vodafone is Very at 27 Jun 2011 11:04:50 AM
Hi I have a laptop and a vodafone modem. This is the only computer in our house and due to my income the only computer and package I can afford. I can never get coverage I can not even get coverage to check my emails or do the basic google searches required for homework for my children ect. So basically I am paying for "NOTHING". this is not acceptable nor is the customer service line that vodafone offers because when I call it I wait and wait and wait and then they hang up on me . So then I get a "IMPROVING OUR SERVICE" note in the mail telling me to visit vodafone.com.au/redeem website to get my new modem well I cant get coverage to visit this website so I get in my car and drive to the top of the nearest hill to get coverage and find out that this website doesnt even exist????? Frustrated yes unaxceptable yes . Dont know what to do.