26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18539 Someone from QLD thinks vodafone is Very at 27 Jun 2011 11:29:39 AM
I have just purchased my third vodafone lite prepaid broadband dongle. The first one I broke so fair enough, the second however stopped working after 3 weeks and vodafone refused to refund and insisted on sending for repair, meanwhile I had to buy another to use in the interim. Now I have discovered that vodafone.com.au is blocking me. It has been happening for the last three weeks, I cannot recharge my account, check my usage etc and am fed up. Vodafail are you asking us to leave you?
28 Jun 2011 10:32:27 AM: I was told when I rang up a week ago that their web page for accounts was having problems, but I believe that was fixed. Are you using the same SIM all the time? If not, they block you because the account is linked to the SIM. There are so many problems with VF..k at the moment see www.whirlpool.net.au that I'd try to get the TIO to let you out of the contract, worse scenario is that they are forced to FIX THEIR PROBLEM.