26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18544 Someone from VIC thinks vodafone is changes to data charges at 27 Jun 2011 04:51:24 PM
I received a text message from Vodafone saying there would be changes to data usage and charges. I called and listened to the rather vague recorded message just saying that usage of services such as Skype would change but with no information of how. I called customer services, went through to an Indian call centre and just got off the phone, after 37 minutes and with nothing resolved. I just made the decision to stick with vodafone on Friday when my felxicap expired, based purely on how good the data charges were and am told that there is no chance of a refund and they still do not have information on how the charges will work, even though it is happening in just over one week.

When I complained about what short notice I was being given for such significant - although still mostly unknown - changes, I was told that Australia's laws require just one week notice. Their tactics and lack of customer service makes me think it's worth losing the money I have paid for the next month and just swapping to another provider immediately.
27 Jun 2011 10:44:41 PM: That's shocking. If Vodafone isn't going to sort it out and says they won't give you a refund then you can go to the TIO and they will look at the charges.

Goodluck on your new provider when you switch!

Vodafail.com Moderation Team
28 Jun 2011 08:54:17 AM: I recieved this TXT yesterday: Service message: Upcoming correction to charges from 08.07.11 may affect some customers using data services. Please call 1520 for more information.

Apparently anything from VoIP apps to sites that will require a username and password login will incur a "correction charge". The recorded message states if you do not use any of these you will not be affected... I'm sorry Vodafone but what's the point in having a smartphone if not to check your emails, use social networking sites and check your online banking??

When are they going to list these charges that are apparently in line with the contract I signed over a year ago?

Vodafail is an understatement.
29 Jun 2011 01:50:26 PM: They couldn't even give an example of roughly how many megabites would be used up for a skype call of 10mins. they had nothing! I have emailed them several times, each time with the e-mail being auto answered with a solution for connecting to WAP services and then saying they assume the issue is now resolved.

Have contacted TIO, thanks for the suggestions. might contact ACCC also.
6 Jul 2011 11:13:39 AM: UPDATE: due to complaint I made with TIO, someone from Vodafone's customer resolution team called and after a lot of repetitive legal speak about them not changing T&C's but charging what they are meant to be charging, i was still not able to get an answer on roughly what I would be charged for from now on, despite having already spoken to 3 customer service reps in the indian call centre, writing a complaint e-mail to Vodafone and then one to TIO - they still had no information on hand other than 'looking up on the internet roughly how many MBs a skype call of 10 mins uses'. she estimated that the 500mb w3ould last for 200 internet minutes. I kept arguing till she agreed to double my 500mb data but as that will still be used up super quickly, I said I would be taking this further and then she said she'd add another 1GB to my existing 500mb allowance. as soon as that's been used up, i'm leaving. just wanted to share this so others can complain and at least get more data/avoid exit fees on their contracts.
9 Jul 2011 10:34:25 AM: If you use Skype, just add a $3 pack and use the Skype on Voda application, problem solved, it gives you unlimited Skype, info on Voda website