26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18566 Someone from NSW thinks vodafone is Terrible!!! at 29 Jun 2011 07:47:53 PM
After months of terrible mobile broadband connection with my Vodafone stick, and even an upgrade to a newer supposedly better stick with no improvement, I called Vodafone to query the bad connection. They checked a few things and said my settings were fine, it must be a network issue, and they network team would investigate and call me back within 32hrs. They didnt. I called up 3 days later to cancel my account because I'd had enough and wanted to get a better provider. I was put through the ringer, being told that there were no service issues discovered by the network team. I complained that no one had bothered to inform me of that result prior to my call, and they said they called me and left a voice mail. I had not received a call. Despite this, I was still experiencing the same connection problems, ie. dropping out every 20 seconds, having to refresh an address link up to 30 times to get the website to show etc. 50 mins later I had been transferred 6 times to 6 different people who persisted in telling me that there was not a network problem, and finally told that if I wanted to cancel my contract I had to pay a $199 early termination fee. I was totally unaware that I was even still on a contract! My original 2 yr contract expired in June 2010 and apparently it was renewed last yr automatically! Given the lack of service I have received I don't think I should have to pay to end this supposed contract, regardless of whether there is agreement to it's existence or not. The saga ended with my resolution to take the issue to the Telecommunications Ombudsmen, which the supervisor I was speaking with did not seem concerned about. The customer service was nothing short of pathetic. In fact, lacking completely.
30 Jun 2011 11:12:27 AM: That is exactly why I only have a month to month contract or prepaid with any ISP now. No cancellation fee. It is also cheaper to buy your own router or modem from a computer store and tell them you have your own modem. Router's are better for security and configuration. Your own stuff can be used with ANY ISP!! and is usually cheaper and better quality, and has 12mth warranty if faulty. Mobile router-modems are ideal for laptop use even if you don't have a network because of their security features.