Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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18568 Someone from SA thinks vodafone is Epic at 29 Jun 2011 09:03:41 PM
Over 6 months ago when I went to buy a replacement broadband 3 modem from a 3 vodafone shop, the sales guy convinced me to sign up for a 1 month contract with vodafone saying I would get an extra 2 gig per month more for the same price I was paying with my 3 contract. From the very first time I tried to conennect to the internet it it malfuctioned and since then I regulary get disconnected. I was told I was in a excellent coverage area but when I try to use it it says either poor or very poor signal. Once a week I ring vodafone trying to get the disconnection issue resolved. Months later one of the customer care people told me how to unistall the dongle modem driver which fixed the disconnection issue temporarily, at least once a day I've need to unistall the driver. Then vodafone came up with a brilliant idea and sent me a free wifi loading dock (no driver needed) and a new mega modem. I waited 2 months for both the loading dock and the new modem to arrive in the mail not 14 days as I was told. My modem singal was boosted but the disconnection problem got worse, so I've gone back to using my old vodafone modem with the faulty driver. Recently they tell me if I get a new blank sim card the disconnection issue with the wifi loading dock and new mega modem will be fixed. I went to the local 3 vodafone shop today and they dont stock the blank sim cards. I rang four differnt 3 vodafone shops in my city and each time I got a message saying the vodafone shop phone number was either incorrect or disconnected.