26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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18573 Someone from NSW thinks their gain is Very good at 30 Jun 2011 07:41:58 AM
Hi - I shared my mobile internet problem on this website on 26/05/2011 - issue number 18138. Well thanks to the advice of Adam Brimo, the Moderator of Vodafail.com, I reported my issue to the TIO on their website and was issued reference number 11/184304. The TIO contacted Vodafone and on Tuesday 28/06/2011 at 10:54 AM, I got a call from (Personal Details Removed) of Vodafone Resolutions, tel 1300 365 506, who said that I've been released from my contract and am just connected on a month-to-month basis. I feel that Vodafone staff aren't backed up by their management and investment in their backend infrastructure hasn't kept up with their new customer subscriptions. As such, I feel somewhat sorry for Vodafone Australia staff. I wonder if I should have asked for the verbal advice in writing. Could someone please let me know by dropping me an e-mail. My e-mail address is: (Personal Details Removed)
1 Jul 2011 09:43:18 PM: Hi, No worries, I'm really glad you were able to get out of your contract and move to a month-month arrangement.

We've had to remove your contact details for privacy reasons. However you are welcome to contact us at someone@vodafail.com or anyone is welcome to post anonymously on this site. In the report we published in January this year, we did find that there wasn't a great deal of support for the front line customer service staff. Hopefully the situation is improving but it's impossible for me to know as an outsider.

If anyone has more information on the level of support staff are receiving they are welcome to post it here.

Vodafail.com Moderation Team