26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
18574 Someone from NSW thinks vodafone is BEYOND SALVATION at 30 Jun 2011 11:32:47 AM

They've got "very good deals" of late but you won't even get what you're paying for because of the bad service - bad service infrastructurally and bad service customer style.

I've had my contract for nearly two years and it was great at the beginning - they provided everything that was contracted for and service was good. That didn't last long with the service now so intermittent that I'm often standing in the middle of Sydney CBD with no reception. Or my call will connect, and then cut out soon after - meaning I have to make the call again and (surprise!) pay another round of flagfall. I send texts and they don't deliver. Long and short is - it's useless as a communication tool if you can't make calls and send texts that never arrive at their destination. I'm on an expensive business cap too and it's unimaginable how anyone is supposed to be able to conduct business on such a plan.

It also seems ridiculous that they waste time sending a glossy letter (June 2011) about how they're attempting to fix up the infrastructure but...

Had no time or resources to let all their customers know that they could swap on to the new plans (of the same value) after the Vodafone - 3 merger went through. Customer service told me that I would have been given the option:
(i) Had I visited one of their stores (why would I randomly visit a Vodafone store!)
(ii) Had I visited their cluttered website (why would I regularly visit their website)
They didn't even send an email out to notify their pre-existing customers. So turns out anyone on the old plans has to pay through the nose to make Vodafone to 3 calls; it's not part of the Vodafone to Vodafone minutes even though 3 IS Vodafone (and it's widely publicised and plastered all over their own websites).

Other service providers may be slightly more expensive on face value, but Vodafone definitely isn't worth the frustration. You think you're getting a good deal but you will always be exceeding your cap in ways you were unaware of (and plenty of my friends with caps on other providers have NEVER had to pay extra charges).

Customer service were polite but extremely unhelpful and couldn't resolve the issue. How to explain to someone miles away that in Australia, you visit the Vodafone shop once to try out phones and sign a contract, then you never regularly visit it again!
5 Jul 2011 07:04:13 PM: They then called back the next day - not to address any of the issues I had, but rather to ask why I would want to port my number (!!!) and how they could sign me on to a "new contract" based on my "needs and usage" because I was a very, very old customer. WHAT-A-JOKE!

The last thing I intend to do is to sign a new contract with them!