26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18577 Someone from NSW thinks vodafone is EXTRA SUPER STRENGTH FAIL at 30 Jun 2011 01:53:12 PM
1) - I work in the middle of Sydney city and get no mobile reception at work - at all, ever! I was advised by Vodafone that the building is a 'black spot' and this will never be resolved
2) - After returning from a short trip overseas (3 weeks) I was greeted with a $600 phone bill. After 6 emails and 10 hours on the phone Ive had no resolution to the overcharges and data roaming charges billed (which was never activated. Upon non receipt of payment for incorrect charges, Vodafone decided to activate call barring on my phone without any notification. After contacting Vodafone to re-activate the service I was advised that it would not be activated until the bill was paid. After explaining the situation in relation to incorrect billing, I was told "to bad" and that bill had to be paid.
In good faith I paid $300 off the bill believing this to be the amount that should have been charged initially. It took me 3 days to get my phone "back online" leaving several freinds and family quite worried about me.
3)- My 3 subsequent bills have also been charged in error with data roaming charges when I am in Australia!?
4) - My Vodafone broadband constantly drops out. I have been working remotely from home on several occasions, when, BAM it drops off and I lose all my work.

I have never experienced not only such a poor service, but the manner in which the issues are dealt with (or not) are beyond belief.
Get your act together Vodafone! We've all had enough!