26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18578 Someone from QLD thinks vodafone is OMG SOMEONE HELP! at 30 Jun 2011 02:26:10 PM
I've looked for other numbers to call to talk to someone in Australia in conflict resolutions and the lady on the phone from India said all I can do is wait for this Ellen to call me back within 2 business days. It's been 4! I'm at a friends house using her phone to call ellen and have left 2 more msgs today, but I cannot sit around and wait all day for somebaody to contact me and I dont think they can contact me on my mobile as it has NO SERVICE! please give a phone number I can call to sort this problem out ASAP! I don't know who else to ask!
30 Jun 2011 02:33:07 PM: Sorry! My message got cut short, BACKSTORY: I spoke to Ellen from conflict resolutions on Friday about getting out of my contract and paying to keep my handset. I said I would call her back on Monday after I had sorted through my other options. I called her Monday, Tuesday and Wednesday and left msgs to call me back. She has not returned my calla and yday I went and switched to telstra with the intention of keeping (and paying to keep) my old handset from vodafone. The Real problem is I now have NO SERVICE on my vodafone sim and NO SERVICE on my telstra sim! So I have no service on my phone as apparently I need to unlock my handset from vodafone ( which I was told by a vodafone customer service person he would do that for me 4 mths ago when I first complained I had no service).
30 Jun 2011 03:11:58 PM: We don't have any numbers to reach them beyond what is available on their website. Unfortunately you have to wait for them to call you back but you might be able to try their business support number (which may be in Australia) and ask them to transfer you to the correct division.

Their numbers are here: http://www.vodafone.com.au/help/contactus/telephonenumbers/index.htm


Vodafail.com Moderation Team