26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18585 Someone from NSW thinks vodafone is at 1 Jul 2011 10:58:40 AM
When I first joined up with Vodafone four years ago I used to get good reception at home. I was recently stupid enough to sign a new contract with them some twelve months ago. Since this time the reception has continuously got worse. I can now no longer even use my mobile phone at home.

Trying to contact them is hopeless as the phone drops out while I am sitting in a queue waiting to be answered and they don't reply to emails.

I left Optus many years ago because of the problems I had with them and went to Telstra. I left Telstra for Vodafone because of the problems I had with Telstra. Initially I was very impressed with the quality of service from Vodafone but the service has gone downhill since then.

Now it seems that Vodafone have become the worst of the lot.
1 Jul 2011 12:33:46 PM: Yea we don't really have many choices of networks and it seems like a race to the bottom sometimes. Hopefully you can get some reception and service on one of them though!

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