26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18595 Someone from NSW thinks vodafone is Cheaty at 1 Jul 2011 05:35:02 PM
Upcoming correction to charges

I pay for internet charge and I have to pay for using skype and hotmail again.
1 Jul 2011 07:27:45 PM: this is driving me crazy. why can they do that. don't we have a contract. can they just change that? the best thing is we had zero service for two days in our town and the first sms i get once it was working again, was that they are going to charge me for email banking and scype - just only the main reasons i need the internet for - grrrr
1 Jul 2011 08:23:19 PM: See our comment here: http://vodafail.com/single.php?p=18593

It appears that previously the data you used for skype and internet banking wasn't included in your cap (you weren't charged at all). Now that data will come off your cap - just as you assumed was happening before.

Probably best to keep an eye on your usage next month to see how much you are using now that they are included in your cap. Goodluck!

Vodafail.com Moderation Team