26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18607 Someone from WA thinks vodafone is So so so baddd. at 2 Jul 2011 01:55:12 PM
I come under my mothers contract so I haven't had to deal with most of vodafone's crap! But months and months ago,, vodafone charged my mothers bill twice to her account. When she realised she called straight away, and the customer service was so bad she wanted to rip her own hair out! No one would help her.. So now, months later, my mum is still paying her bills minus the amount they charged her twice for. That's all she can do in the matter. That money has been technically overdue for months but no one has contacted her. GOOD ONE GUYS!

I'm not even going to start about the crappy coverage.
2 Jul 2011 03:08:14 PM: Time for the TIO to investigate as it appears you have got nowhere with Vodafail.

TIO details may be found at the top of the page under the How To Complain tab.

Contact them and tell them what you have told us, Vodafail will have to investigate the matter and give you a mutually agreed satisfactory response within 10 working days.

Vodafail.com Moderation Team