26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18611 Someone from ACT thinks vodafone is Where to start.... at 2 Jul 2011 10:01:04 PM
Haven't been able to connect to the web through my mobile for about a week. It's ALWAYS slow but good grief!!!! Now they're going to start billing us when we connect to anything with a login?

Guess I won't be affected by that little piece of joy since I can't connect to a damn thing. Unfortunately I'm stuck with my phone for another 11months. So I suspect the drop outs, missing voicemails etc will continue.

As for their mobile broadband, that has been a total waste. I can honestly say my coverage was better with dial up. At least I can get out of that contract in a couple of months. Thank God for small mercies.

2 Jul 2011 10:24:38 PM: Oh,forgot to mention. After another lengthy call to the overseas call centre today to complain about my mobile broadband and to see if they could actually get me some coverage (you know the drill) they agree to drop my plan to a $15 for the remaining two months of my contract. When I asked if the contract would cease on that day and it would be disconnected, they said 'No. You will have to call up and have that done.'

'But I'm telling you right now, I want this contract to cease on 17/9/11. I do not want it after that.'

So I asked when the appropriate time would be for me to call them to arrange for it to be disconnected. They tell me I should do it about a week before it is due to expire.

I think this is insane, and an obvious ploy to continue billing me.

I then asked if there was somebody within their company that I could write to, confirming that I want the contract to cease as of that date. An email address? No they said. They then informed me they were at the highest level of the complaints section and that an email or letter would not be responded to. WTF????????????

Where the hell does Vodafone get off by making it so difficult for people to finish their contracts.

Screw it. That little piece of joy about not being able to send a letter or email through to someone to ensure it is finalised is the last straw. I'm going to the TIO.
12 Jul 2011 03:39:56 PM: You need to contact the TIO to get out. I'm in the ACT as well and was able to get out of the contract directly through just dealing with Vodafone. The only thing I had to do was send the phone back. They even sent me a AAE satchel to send it back in. Now I'm waiting to see if the manage to fark up my final bill. Otherwise I'm done with them. Been enjoying 2.5Mbps 3G connection in Gungahlin with Telstra for over a week now.