26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18612 Someone from ACT thinks vodafone is The Failestest at 3 Jul 2011 03:05:19 PM
I've just succesfully had my 24 month Unlimted plan cancelled after 6 months of horrible service. I think I complained to them around 6 times before going to the TIO.. I tell you what, once the TIO is involved they really cant help you any quicker!! I was let go from my contract with no exit fee and kept my phone (HTC Desire HD) for less than 50% of what they originaly wanted me to pay for it..

Anyone else looking at taking your arguments to the TIO, keep track of your complaints, remember what youve told them and what they've said / done to try and 'help'.. if you get absolutley nowhere with your issue then its time to go to the TIO!

4 Jul 2011 09:53:57 AM: I sent all my complaints to the Vodafone and TIO by email so I could print them off. Have a plastic sleeve full of paperwork but at least I have the problem solved.