26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18613 Someone from NSW thinks vodafone is inexcusable... where are my promised improvements???? at 3 Jul 2011 03:16:05 PM
Poor reception, terrible & frustratingly SLOW internet coverage all day every day. Sometimes i cant even connect to basic apps like facebook or google maps????!!!! So sick of hearing about the supposed improvements theyre making atm because im not seeing any sort of improvement.

TERRIBLE customer service as well. ok, your choice to outsource but at least BRIEF the people on the deals you offer. i signed up for an NRMA discount and havent received it on any of my bills yet (ive been with vodafone for 4 months now), tried to call today and had to SPELL OUT NRMA for the operator (no its not NRME its NRMA!!!!!) AND explain what the deal was! Ridiculous. Not only that i was transferred to 3 different operators and had to explain the same thing OVER and OVER only to be transferred again and again. so frustrating! What a complete and utter waste of 45mins