26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18633 Someone from VIC thinks vodafone is Fail-tastic at 5 Jul 2011 10:13:20 PM
I upgraded to a new Samsung Galaxy SII. Phone is awesome, lightning fast browsing when at home on WiFi (Telstra Broadband). Figured I would give Vodafone a second chance because of all this talk of upgrading their network. I spent the first night on wifi downloading apps, then while showing off my phone at work the next day, couldn't even connect to Google even though phone showed HSDPA. Tryed to surf the net today with 3G reception and still waited 3-5mins for a page to half-load, then tryed the Android Market and got 'network error'. Tryed speed-test and got 'network error'. Tryed streaming a Youtube vid, outdoors, HDSPA logo showing, it took more than a minute to buffer 10secs. This is ridiculous, I have 3GB a month on my plan and since Sunday have used 100mb MAX. What am I going to do with 3GB!? I am going to try ringing Vodafail tomorrow to sort out this problem and possibly cancel my contract. I have been a Vodafone customer for 3 Years. The contract I am happy with, the Phone I am happy with, but if they can't do anything about my broadband reception, I am moving to Telstra.