26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18646 Someone from NSW thinks vodafone is Hopeless at 7 Jul 2011 09:36:15 AM
When I email a question to Vodafone, I get a crappy automated response that doesn't even answer my original question! They are obviously scanning for keywords and sending a generic reply, hoping that you won't bug them further. It is not clear how to get a real answer from them. Vodafone's customer service is hopeless and they are trying to avoid as much contact with customers as possible!
7 Jul 2011 11:38:11 AM: A common comment regarding Vodafail's communication via email.

Why not get the TIO to investigate further?

Contact details at the top of the page on the How To Complain tab.

Vodafail.com Moderation Team