26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18674 Someone from WA thinks vodafone is dumb as f(_)ck at 10 Jul 2011 01:22:22 AM
I was lucky, 5 months ago I got out of a new 24 month contract due to the abysmal level of vodafone period.

Yet still to this day the send me SMS to tell me that THEY OWE ME money on my last bill... FFS pay me the money, you have my bank details, you have all me normal details, stop sending me SMS to tell me to pay a negative amount of money

11 Jul 2011 05:30:49 AM: Same thing happened to me! Very irritating, my amount was for -$0.01.

I used to get texts at 3 am.

Tried resolving it amicably to no avail and I ended up going to the TIO.

Man from Vodafail said it is their flawed accounting system, apparently a negative balance has to be set up for a customer to leave Vodafail, generating -$0.01 bills.

Strange but true.

Vodafail.com Moderation Team